Insurance Corporation of BC

Prepared curriculum outlines for four claims adjuster training programs, developed recommendations for revising the programs to make them competency based and prepared action plans to guide internal personnel in redeveloping the programs. Delivered course design skills training to internal personnel to enable them to redevelop and maintain the programs.

Travel Insurance Coordinators Agency

Analyzed business functions and documented procedures for personnel in the Inside Sales and Claims Departments that assisted them to perform their jobs in a standardized way. Developed web-based and print-based procedures manuals, prepared training plans for new and existing employees and developed incentive programs that encourages them to learn and apply the procedures.